Refund Policy | Returns & Refunds for Global Customers

At LuxeDriftX, we aim to provide a smooth, transparent, and reliable shopping experience for our customers worldwide, including the United States, Europe, Canada, Australia, and other international regions. This Refund Policy explains how returns, refunds, and replacements are handled for all online orders placed through our website.

1. Eligibility for Returns & Refunds

To maintain rigorous product quality control and ensure fairness, product returns or refund requests are accepted strictly under the following conditions:

• The apparel item arrives damaged, defective, or incorrect due to a fulfillment error.

• The product remains completely unused, unworn, unwashed, unaltered, and free of any personal scents or cosmetic stains.

• The formal return request is submitted to our customer care team within 14 days of the carrier delivery date.

• The item is returned in its original product packaging with all tags fully attached.

To maintain strict hygiene requirements and clearance standards, certain items—such as final sale products, clearance items, or promotional bundles—are not eligible for return or exchange.

2. How to Request a Refund

To initiate a refund request, please contact our dedicated customer support team directly at our official business mailbox:

service@apeasybuy.com

To accelerate the verification and processing timeline, please ensure your email contains the following information:

1. Your full name and order number.

2. The specific product name or SKU you wish to address.

3. Clear, well-lit photos showing any product defects, damage, or incorrect sizing labels.

Our customer support team typically reviews inquiries and responds within 24–48 hours on standard business days.

3. Refund Processing Timeframe

Once your refund request is thoroughly inspected and formally approved by our quality assurance facility, the credit will be issued immediately.

Refunds are processed back to your original payment method (Visa, Mastercard, American Express, JCB, or other secure billing gateways). Please allow 5–10 business days for the credit to reflect on your financial statement, depending entirely on your banking institution's standard processing procedures.

4. Non-Refundable Situations

LuxeDriftX strives to resolve all legitimate logistical issues, but we cannot issue refunds or accept returns in the following scenarios:

• An incorrect, incomplete, or invalid destination shipping address was provided by the customer during checkout.

• Standard transit delays resulting from localized customs clearance processing, carrier bottlenecks, or international logistics inspection periods.

• Apparel items that have been worn, washed, modified, or damaged due to customer misuse or improper laundering.

• Orders delayed or unfulfilled due to force majeure events, severe weather, or regional postal service disruptions.

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Company Information

• Brand Name: LuxeDriftX

• Website: https://www.luxedriftx.com

• Company: Asia Pacific Easybuy Limited

• Address: FLAT 08A, 19/F, CHINA SHIPBUILDING TOWER, 650 CHEUNG SHA WAN ROAD, LAI CHI KOK, HONG KONG

• Email: service@apeasybuy.com